Customer Support Representative (Nights 8PM-8AM)

Откликнуться SOL Networks Ltd (Social Discovery Group) in Malta, is looking to recruit a Customer Support Representative (Night Shift) to join their team on a full-time basis. Schedule: 8 pm – 8 am (2 Nights on – 2 Nights off). Responsibilities: Provide full premium customer support to our VIP Clients Customers (via Helpdesk, Messaging, and live support to include Chat and Phone); Respond promptly to Customers' inquiries (technical, with payments, etc.), handle and resolve customer complaints; Indirect sales to provide customers with full information regarding our services (general information, how to use, set up, pay, etc.); Maintain records of customer interactions and transactions, record details of inquiries, comments and or complaints; Communicate and coordinate with internal departments (including remote offices as needed); Provide feedback and suggestions on the efficiency of the customer service process i.e.: adoption/Implementation of necessary changes for customer service improvement. Requirements: 2 years of experience in the US or UK Customer Call Center Environment; Experience working night shifts is a must. Excellent Communication skills, Verbal and Written, with a strong emphasis on Customer Satisfaction; Ability to make quick decisions, resolving issues effectively and efficiently are essential; Team Player - “ Can Do Attitude”; Ability to work under pressure with the ability to multi-task and prioritize work within deadlines; Flexible for backup support on occasion or as needed; Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers. What’s being offered? A convenient night shift schedule from 8 PM - 8 AM (GMT+1), 2 days on / 2 days off. A comfortable office with snacks and goodies. The opportunity to sharpen your skills in high-quality international customer service Participation in informative seminars about the latest trends in Art & Technology Our own line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties) Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc Откликнуться