Аналитик в команду ML-автоматизации саппорта

Расширенная медицинская страховка начинает работать с первого месяца в Яндексе. В неё входят: В Яндексе есть всё, чтобы постоянно развиваться и учиться новому: Мы любим спорт и считаем его важной частью хорошего самочувствия каждого яндексоида. Поэтому у нас есть: Enhanced medical insurance begins from your first month at Yandex. It covers health care services at clinics and hospitals, whether for emergency care, surgeries, routine visits in your home country or abroad, medical tests and diagnostics, dental care, accident insurance, etc. At Yandex, we have everything you need for continuous growth and learning: an internal educational platform, mentoring, and programs for both beginners and experienced leaders. At Yandex's big offices, we have our own fully equipped gyms. There, you can work out independently or with a trainer. We love sports and consider it an important part of every Yandex employee's well-being. That's why we have: Мы ищем аналитика-разработчика в команду, которая автоматизирует клиентскую поддержку, продажи и внутренние процессы Коммерческого департамента Яндекса с помощью машинного обучения, LLM и AI-агентов. Наша цель — сократить объём ручной работы и улучшить клиентский опыт в нашем сервисе. Вы будете разрабатывать решения для автоматизации — от анализа бизнес-задачи и создания прототипа до внедрения и развития систем в промышленной эксплуатации. * Хорошо разбираетесь в NLP, понимаете принципы работы LLM и AI-агентов и создавали системы на их основе * Понимаете, как устроены RAG-системы и базы знаний для них, — от подготовки, индексации и обновления данных до поиска информации и формирования ответов на её основе * Умеете писать и поддерживать код, разбираться в чужих решениях и находить причины ошибок * Продуктивно взаимодействуете с инженерами и бизнес-заказчиками, уточняете требования и оцениваете результат через бизнес-показатели * Применяли компьютерное зрение и OCR для обработки документов * Создавали внутренние инструменты для клиентской поддержки, продаж и других процессов с большим объёмом ручной работы 1:"$Sreact.fragment" 3:I[91373,[],""] 4:I[28825,[],""] 13:I[59536,["5144","static/chunks/5144-ab34660025cf6f7f.js?dpl=5_22_2","3467","static/chunks/3467-[contact 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